Terms of Service
These Terms of Service apply to purchases made through foleshillwarehouse.co.uk, operated by FOLESHILL WAREHOUSE LIMITED, Company Registration Number 04579484, with its registered office at 346 Foleshill Road, Coventry, West Midlands, CV6 5AJ, United Kingdom.
By placing an order through our website, you agree to these Terms of Service together with the applicable delivery, returns and privacy policies published on this website.
1. Company & Governing Law
Foleshill Warehouse is operated by FOLESHILL WAREHOUSE LIMITED, a company registered in England and Wales.
These Terms and any purchase contract between you and us are governed by the laws of England and Wales.
Nothing in these Terms affects any statutory rights you may have as a consumer under applicable UK law.
2. Products, Product Information & Compatibility
We sell kitchenware, cookware accessories, replacement fittings and related household products as described on the relevant product pages.
We make reasonable efforts to ensure that product descriptions, images, dimensions, materials and other specifications displayed on the website are accurate and up to date. However, minor variations in colour, appearance or packaging may occur.
Where a product is intended as a replacement or compatibility-specific fitting, customers should carefully check the stated dimensions, measurements, thread specifications and other compatibility information before ordering.
We cannot guarantee compatibility where the required measurements or specifications do not match the information provided on the relevant product page.
3. Prices & Taxes
All prices displayed on our website are stated in Pounds Sterling (GBP / £).
Where applicable, prices include UK VAT and other applicable taxes. Any delivery charges applicable to an order will be clearly displayed before the customer completes the purchase.
We reserve the right to correct obvious pricing or product information errors. If an error affects an order that has already been placed, we will contact the customer and provide appropriate options before proceeding where required.
4. Placing an Order
When you submit an order through our website, you are making an offer to purchase the selected products.
An order confirmation acknowledges receipt of your order but does not necessarily constitute acceptance of the order.
A purchase contract is formed when we accept the order and confirm that the goods have been dispatched, unless we notify you otherwise.
We reserve the right to cancel or decline an order where there is a genuine reason to do so, including circumstances involving product availability, obvious pricing errors, suspected fraudulent activity or technical errors.
Any payment already taken for a cancelled order will be refunded using the original payment method where applicable.
5. Payment
Our checkout currently accepts the following payment methods:
- Visa — Debit & Credit
- Mastercard — Debit & Credit
We do not currently accept American Express, PayPal, bank transfers, cheques or Cash on Delivery.
Payment information is processed securely through our payment service provider. We do not intentionally store customers' full payment card details on our own systems.
6. Delivery
Delivery arrangements, estimated delivery times and any applicable delivery charges are set out in our Shipping Policy.
Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other unforeseen events.
Customers should ensure that the delivery address provided at checkout is complete and accurate.
7. Returns & Refunds
Our returns, refunds and cancellation arrangements are explained in our Refund & Returns Policy.
Nothing in these Terms limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.
Where a customer has a legal right to cancel, return or obtain a refund, we will handle the request in accordance with applicable UK consumer law and our published returns policy.
8. Faulty, Damaged or Incorrect Items
If an item arrives damaged, faulty or materially different from the product ordered, please contact us as soon as reasonably possible using the contact details provided on our website.
We may request photographs, product information or other reasonable details to help us investigate the issue and arrange an appropriate resolution.
Your statutory consumer rights remain unaffected.
9. Product Use & Installation
Customers are responsible for checking product measurements, specifications and compatibility before installation where applicable.
Any replacement fitting or accessory should be installed and used in accordance with the relevant product instructions and for its intended purpose.
Where professional installation is appropriate, customers should seek suitable professional assistance.
10. Ownership & Risk
Unless applicable law provides otherwise, risk in the goods passes to the customer when the goods come into the customer's physical possession or the possession of a person identified by the customer to receive them.
Ownership of the goods passes in accordance with applicable law following payment and delivery.
11. Website Content
We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that every page, description, image or other website content will always be completely free from errors or temporary technical issues.
We reserve the right to update product information, availability, prices and website content where reasonably necessary.
12. Customer Support
For questions about products, orders, delivery or returns, customers can contact us using:
FOLESHILL WAREHOUSE LIMITED
346 Foleshill Road
Coventry, West Midlands
CV6 5AJ
United Kingdom
Telephone: +44 24 7668 2277
Email: support@foleshillwarehouse.co.uk
Customer service hours are Monday to Friday, 9:00 AM to 5:00 PM UK time, excluding UK public holidays.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or applicable legal requirements.
The version published on this website at the time of an order will apply to that purchase.
14. Statutory Rights
Nothing in these Terms is intended to remove, restrict or replace any rights or protections that consumers have under applicable UK law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.