Shipping Policy

At Foleshill Warehouse, we aim to process and dispatch orders promptly so that customers receive their purchases without unnecessary delay.

We use established UK delivery services for domestic orders and provide tracking information for dispatched parcels.

1. Delivery Charges & UK Coverage

Delivery Cost

Standard tracked delivery is free on all orders.

We do not charge separate handling fees, packaging surcharges or additional delivery fees at checkout for standard UK delivery.

Delivery Coverage

We deliver to addresses throughout the United Kingdom, including:

• England

• Scotland

• Wales

• Northern Ireland

Delivery to certain remote or offshore locations may be subject to carrier service availability.

Any delivery limitations applicable to a particular order will be communicated to the customer where relevant.

2. Order Cut-Off & Processing Time

Daily Order Cut-Off

Our standard order cut-off time is 2:00 PM UK time, Monday to Friday.

Orders placed after 2:00 PM will normally begin processing on the next business day.

Orders placed on Saturdays, Sundays or UK public holidays will normally begin processing on the next working day.

Handling & Packaging

Orders normally require 1–2 business days for processing and preparation before dispatch.

During this period, products are checked and securely packaged before being handed to the delivery carrier.

Courier Transit

After dispatch, standard tracked delivery normally takes 3–4 business days, Monday to Friday.

Estimated Total Delivery Time

The normal estimated delivery timeframe is 4–6 business days, depending on when the order is placed and subject to carrier operations.

Delivery estimates are not guaranteed and may occasionally be affected by courier delays, severe weather, public holidays or other circumstances outside our reasonable control.

3. Weekends & UK Public Holidays

Saturdays, Sundays and UK public holidays are not normally counted as business days for order processing.

Orders placed during non-business periods will normally be processed on the next working business day.

Courier delivery schedules may also vary during weekends, public holidays and peak periods.

4. Parcel Tracking

Once your order has been dispatched from our Coventry facility, we will send a dispatch confirmation email containing the available parcel tracking information.

Tracking updates are provided by the delivery carrier and may take some time to appear after the parcel has been handed over for delivery.

Customers should use the tracking information provided to monitor the progress of their parcel.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address is provided, this may result in delivery delays or the parcel being returned to us.

If you realise that your delivery address is incorrect, please contact us as soon as possible after placing your order.

6. Delivery Delays

We aim to meet the estimated delivery times stated above, but delivery dates cannot always be guaranteed.

Delays may occur due to circumstances such as:

• Courier network disruption

• Severe weather

• Public holidays

• Unexpected transport delays

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

If your parcel appears to be significantly delayed, please contact our customer service team and we will assist you with checking the delivery status.

7. Customer Service

Foleshill Warehouse
FOLESHILL WAREHOUSE LIMITED
Company Registration Number: 04579484
346 Foleshill Road
Coventry, West Midlands
CV6 5AJ
United Kingdom

Telephone: +44 24 7668 2277
Email: support@foleshillwarehouse.co.uk
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time