Privacy Policy

Privacy Policy

Effective Date: October 2026

FOLESHILL WAREHOUSE LIMITED ("we", "us" or "our"), Company Registration Number 04579484, respects your privacy and is committed to handling personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we may collect, why we use it, how it may be shared and the rights available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Order & Customer Information

When you place an order, we may collect:

  • Your name;

  • Billing and delivery address;

  • Email address;

  • Telephone number;

  • Details of products ordered;

  • Order number and transaction reference;

  • Delivery and tracking information;

  • Information you provide when contacting our customer service team.

Payment Information

Payments are processed through third-party payment service providers.

We do not intentionally store customers' full payment card numbers on our own systems. Payment information is handled by the relevant payment service provider in accordance with its own security and privacy arrangements.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as browser type, device information, IP address, security information and website usage information, depending on the cookies and technologies operating on the website.

Please see our Cookie Policy for further information about cookies and similar technologies.

2. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;

  • Arranging delivery and providing delivery updates;

  • Processing payments and preventing fraudulent transactions;

  • Responding to customer enquiries;

  • Handling returns, refunds and product-related issues;

  • Providing customer service and after-sales support;

  • Maintaining the security and functionality of our website;

  • Keeping appropriate business and transaction records;

  • Complying with legal and regulatory obligations.

We only use personal information where we have a lawful basis for doing so.

3. Lawful Bases for Processing

Depending on the circumstances, we may process personal information on the following lawful bases:

Contract

We may process information where it is necessary to enter into or perform a contract with you, such as processing an order, arranging delivery or handling a return.

Legal Obligation

We may process information where necessary to comply with legal, accounting, tax, regulatory or other legal obligations.

Legitimate Interests

Where appropriate, we may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights.

Consent

Where applicable, we may rely on your consent for particular processing activities. Where processing is based on consent, you may withdraw your consent at any time.

4. Sharing Personal Information

We do not sell customers' personal information.

We may share relevant information with service providers where this is necessary to operate our business and provide services to customers. Depending on the circumstances, these may include:

  • Payment service providers;

  • Delivery and courier companies;

  • Website hosting and e-commerce technology providers;

  • IT, security and technical service providers;

  • Professional advisers where reasonably necessary;

  • Government authorities, regulators or law-enforcement bodies where we are legally required to provide information.

Third-party service providers are only provided with information reasonably necessary for the relevant service or purpose.

5. International Data Transfers

Some service providers supporting our website or business operations may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

6. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records and complying with legal, accounting and regulatory requirements.

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

7. Your Privacy Rights

Subject to applicable legal conditions and exemptions, you may have rights including:

  • The right to request access to your personal information;

  • The right to request correction of inaccurate or incomplete information;

  • The right to request erasure of personal information in certain circumstances;

  • The right to request restriction of processing in certain circumstances;

  • The right to object to certain processing;

  • The right to data portability where applicable;

  • The right to withdraw consent where processing is based on consent.

To exercise your rights or ask questions about how we process personal information, please contact us using the details below.

8. Contact Details

The data controller responsible for this website is:

FOLESHILL WAREHOUSE LIMITED
Company Registration Number: 04579484
346 Foleshill Road
Coventry, West Midlands
CV6 5AJ
United Kingdom

Email: support@foleshillwarehouse.co.uk
Telephone: +44 24 7668 2277

9. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable legal requirements.

The latest version will be published on this page together with its effective date.