Refund & Returns Policy

We want you to shop with confidence at Foleshill Warehouse. If a product is unsuitable, you may be able to return it under our 30-day voluntary return policy. Your statutory consumer rights are not affected by this policy.

1. 30-Day Voluntary Return Window

For eligible products, we offer a 30-calendar-day voluntary return period starting from the date your order is delivered.

To request a return, please contact us within 30 calendar days of delivery and follow the return instructions provided by our customer service team.

This 30-day return period is in addition to, and does not replace or limit, any statutory rights you may have under applicable UK consumer protection law.

2. Return Conditions

For a voluntary return under our 30-day return policy, products should be returned:

• Clean and in resalable condition

• Unused for normal cooking or food preparation

• With the original packaging where reasonably possible

• With all included screws, washers, fittings and other component parts

• In a condition that allows us to verify the product and its condition

Customers may reasonably handle and inspect products to determine their nature, characteristics and functionality.

For replacement or compatibility-specific products, please check the dimensions, thread specifications and other product information carefully before ordering.

Hygiene and Used Products

For hygiene and product-condition reasons, products that have been used in cooking, exposed to food or cooking oils, or placed in a dishwasher may not qualify for our voluntary 30-day return policy where their condition prevents resale.

This does not affect any statutory rights you may have where a product is faulty, not as described, or otherwise does not conform to the requirements of applicable UK consumer law.

3. Your Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory consumer rights.

Where applicable, UK consumers have statutory cancellation rights under the Consumer Contracts Regulations 2013 and statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods under the Consumer Rights Act 2015.

Where a statutory right applies, it will take priority over any conflicting provision of this voluntary returns policy.

4. How to Use Your Prepaid Return Label

To make returns straightforward, a pre-printed, prepaid return shipping label is included inside every delivery parcel.

There are no return postage charges and no restocking fees for eligible returns made under our 30-day return policy.

Step 1 — Repack the Product

Place the eligible product and all included mounting hardware or component parts back into the original retail packaging or protective packaging where reasonably possible.

Step 2 — Attach the Return Label

Securely seal the return parcel and attach the prepaid return shipping label clearly to the outside of the package.

Please make sure the new return label is clearly visible and that any original delivery barcode or address information is covered where necessary.

Step 3 — Hand the Parcel to the Carrier

Take the parcel to the post office or designated courier drop-off location specified by the return label.

We recommend keeping your proof of postage until your return and refund have been completed.

Return postage: £0.00 for eligible returns
Restocking fee: £0.00
Return method: Mail return using the prepaid label supplied in your parcel

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete or contains an incorrect product, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the problem

• Clear photographs where appropriate

• Details of the product received

We may ask for photographs or other reasonable information to help us assess the issue.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to your statutory rights, we will provide the appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include repair, replacement, price reduction or refund where legally applicable.

You will not be required to pay return postage for goods that are returned because they are faulty, damaged, incorrectly supplied or otherwise covered by an applicable statutory remedy.

6. Return Inspection

Returned products may be inspected after they arrive at our premises to confirm their condition and the reason for return.

We aim to complete the inspection within 3 business days of receiving the returned parcel.

Inspection of a returned product does not remove or restrict any statutory rights that apply to the purchase.

7. Refunds

Approved refunds are normally made to the original payment method used for the order.

As our checkout currently accepts Visa and Mastercard debit and credit cards, refunds for card purchases will normally be processed back to the applicable Visa or Mastercard used for payment.

Refunds are processed in British Pounds Sterling (GBP / £).

We aim to process approved refunds within 3 business days after the applicable return has been received and assessed.

After we process a refund, the time required for the funds to appear in your account may depend on your bank or card issuer.

8. Customer Service

Foleshill Warehouse
FOLESHILL WAREHOUSE LIMITED
Company Registration Number: 04579484
346 Foleshill Road
Coventry, West Midlands
CV6 5AJ
United Kingdom

Telephone: +44 24 7668 2277
Email: support@foleshillwarehouse.co.uk
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

9. Changes to This Policy

We may update this Refund & Returns Policy from time to time. The version applicable to your purchase will be available on this website.

Any changes will not affect statutory rights that apply to orders already placed.